Frequent Asked Questions

Our Coral Nerd Guarantee

Over a decade in the hobby/industry, we’ve pooled our quarantine knowledge and expertise together to offer you the CoralNerd Guarantee.
Strict protocol spanning from 2-weeks up to 6-weeks in addition to a 5 day observation/acclimation prior ship out. Our 4 independent systems run with Coppersafe®, Paraguard®, Prazipro®, Metroplex®, Aqua-cipro® and Nitrofurazone medicated for most internal and external pathogens.
We do this to ensure fish are free of internal and external pathogens, while making sure they are eating high quality foods for maximum nutrition and immunity.

This option is as is from the supplier; therefore, excluded from our 7-day Live Guarantee.
We will only treat this fish with Seachem Paraguard® dips in a 24 hour span plus another 24 hour in our system for de-stressing & acclimation prior ship out. We cannot guarantee the survival of a unconditioned fish after delivery.
Note: We encourage to fully quarantine all fish after arrival to prevent any or all infections/parasites.

Shipping Information

All orders are shipped via UPS Next Day Air® in insulated boxes with heat or ice packs when needed, at a flat rate of $45
We offer free shipping on orders over $399.
Combined shipping is available on orders placed within the same week.

No. At the moment Shipping is available only to 48 lower states


We accept credit cards at checkout. All credit card information is not shared or stored in our system. Our payment processors are 100% secured.

Yes, all transactions are protected and encrypted through our payment merchant processor.

Orders & Returns

Our site offers two types of accounts at checkout; A Guest account and a registered account.
We suggest creating an account on our site to better keep track on orders, wishlist items and upcoming sales.

  • Orders cannot be canceled once a tracking information has been issued and or processed
  • We can only edit information and re invoice for add-ons items.
  • All Order Cancellations are subject to a 20% processing fee - NO EXCEPTIONS.