Frequent Asked Questions

Our Guarantee

Over a decade in the hobby/industry, we’ve polled our quarantine knowledge and expertise together to offer you the CoralNerd Guarantee. This is a strict protocol spanning up to 6-weeks in addition to a 10 day observation/acclimation prior ship out. Our 4 phase system run with Coppersafe®, Paraguard®, Prazipro® and , medicated for most parasites. We do this to ensure fish are free of internal and external parasites while making sure they are eating high quality foods for maximum nutrition and immunity.

This option is almost straight out of the bag direct from our supplier. We will only treat this fish with Seachem Paraguard® dips in a 24hour span plus another 24 hour in our system for de-stressing & acclimation prior shipout. This option is excluded from our 7Day Live Guarantee. We encourage to medicate and full quarantine this fish after arrival to prevent any infections/parasites. We cannot guarantee the survival of a non conditioned fish after delivery.

Shipping Information

All orders ship with UPS Next Dair Air.
Our minimum order is $149. Shipping is $44.99
We offer free shipping on orders over $399.

No. At the moment Shipping is available only to 48 lower states


We accept credit cards at checkout. All credit card information is not shared or stored in our system. Our payment processors are 100% secured.

Yes, all transactions are protected and encrypted through our payment merchant processor.

Orders & Returns

Our site offers two types of accounts at checkout; A Guest account and a registered account.
We suggest creating an account on our site to better keep track on orders, wishlist items and upcoming sales.

  • Orders cannot be canceled once a tracking information has been issued and or processed
  • We can only edit information and re invoice for add-ons items.
  • All Order Cancellations are subject to a 20% processing fee - NO EXCEPTIONS.